Custom Business Process Automation Solutions

We are team of talented business analysts and programmers

About Us

  • Business Process Evaluation: We thoroughly evaluate an organization's existing processes, identifying bottlenecks, redundancies, and areas for improvement. This evaluation helps businesses understand the current state of their operations and discover opportunities to enhance their outcomes.
  • Streamlining Business Functions: Once areas for improvement have been identified, we work on streamlining business functions by eliminating inefficiencies and optimizing workflows. This results in smoother operations, reduced costs, and improved overall performance.
  • Workflow Optimization: We specialize in reengineering workflows to ensure that tasks and processes are executed in the most efficient and effective manner. By optimizing workflows, they enable businesses to achieve their goals with minimal wasted resources and time.
  • Innovative Technology: We stay at the forefront of technological advancements, ensuring that our clients have access to the latest tools and solutions. By leveraging cutting-edge technology, we can transform businesses and help them adapt to the ever-evolving marketplace.
  • Concept Development: We are skilled at developing innovative concepts that challenge traditional ways of thinking and drive business transformation. We work closely with our clients to create tailored solutions that address their unique challenges and requirements.
  • Change Management: Implementing business transformation requires effective change management. We are experienced in guiding organizations through the transition process, ensuring that all stakeholders are on board and that the necessary adjustments are made smoothly and effectively.
  • Continuous Improvement: We believe in the importance of continuous improvement, constantly seeking ways to refine their strategies and methodologies. We work closely with our clients to ensure that their solutions remain effective and up to date as the business landscape evolves.

The primary aim of a business transformation is innovation, and the adoption of new capabilities, technology, and concepts. It involves the evaluation of all the steps that are required to enhance the outcome of business processes by streamlining business functions and workflows.

  • We deliver customer satisfaction.
  • We take responsibility for value.
  • We believe in collaboration.

Our customer's world is changing as fast as our world. The demands placed on them are directly related to us. We strive to be fast and reactive, flexible and adaptive and live in our customer's world. We recognize that everything is interconnected, we cannot solve problems in isolation, pretending that they are not connected as a part of a larger whole. Considering the impact that our actions have on others in an organization and our ability to deliver services as an integrated team.

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Process improvement is key to business excellence

Every business process matters. And your organization can only reach its full potential when all your processes are as efficient and effective as they can be. That’s why your approach to process improvement – and achieving process excellence – are vital to gaining the advantage you need. Every improved process is progress.

  • 01 Establish clear goals and metrics

    Clarity on the goal for the transformation is vital to ensure we are headed in the right direction. Business transformations bank heavily on metrics in terms of cost, time, throughput, and any other tangible metrics. Well researched metrics is required to gauge the success of the transformation.

  • People play an important role in bringing about a process transformation. Hence, all the stakeholders should be appraised on what the transformation entails and expectations from the new processes.

  • Business process transformation is not just about changing business processes, but also about changing people’s mindset towards change. We have been changing people’s ideas of process transformation by delivering custom workflow automation solutions. Hassle-free implementations and seamless integrations define our solutions.


MEL Agents and Channels

Below a partial list of the current available agents (application touch points) and integration channels available.

Multi Easy Link

MultiEasyLink, a registered trademark of MEL-USA, Inc., is a unique CRM application that sets itself apart from other CRM applications available in the market. Its features and benefits make it an ideal choice for businesses.

  • 01 Seamless Integration

    MultiEasyLink is specifically designed to be an add-on to larger MIS or ERP systems. This seamless integration allows organizations to have a unified platform for managing all their business processes and customer relations.

  • With MultiEasyLink, users can view CRM activities at the highest level, giving them a comprehensive overview of the company's customer relationship management efforts. This birds-eye view is valuable for making strategic decisions and identifying potential areas for improvement.

  • MultiEasyLink enables users to dive into individual owned companies or locations, treating them as tenants of the main company. This granular access allows businesses to assess the performance of each subsidiary and make data-driven decisions.

  • MultiEasyLink is designed to accommodate an unlimited number of sub-tenants or companies under the main company's domain. This limitless capacity makes it an ideal solution for businesses with a growing number of subsidiaries, allowing them to maintain control and oversight as they expand.

  • MultiEasyLink's focus on specific industry allows it to cater to the unique needs and challenges of these sectors. This targeted approach ensures that the CRM application is tailored to meet the specific requirements of businesses within these industries.

  • By providing comprehensive insights into the performance of each subsidiary and location, MultiEasyLink enables businesses to allocate resources more efficiently. This optimization leads to cost savings and improved overall performance.

  • With the ability to view CRM activities at both the top level and individual subsidiary level, MultiEasyLink empowers businesses to make better strategic decisions. These data-driven decisions can lead to increased growth and success in the long run., a registered trademark of MEL-USA, Inc., We offer a unique set of services all related to vision and beyond...

  • Develop strategies for industry specific AI solution.
  • Data labeling and classification.
  • Integration AI Application with Business Applications.
  • Create stand-alone AI Applications.
  • Host, Training, Monitor and provide easy API access to models.

Find out more about services ...


Our products and services are "best in class" in terms of value received for dollars paid.
We deliver excellence, strive for continuous improvement and respond vigorously to change.

Touch Point Development

Sometimes there is no need for yet an other application to perform a specific business process, we specializing in custom agent development. From design to deployment and support we transform difficult tasks into real-world agent's.

Full Stack Application Development

We provide full-cycle services in the areas of application development. Combining our solid business domain experience, technical expertise, knowledge of latest industry trends and quality-driven delivery model we offer progressive end-to-end solutions.

Cloud Based Routing and Monitoring

Once an agent (Touch Point) has been deployed we monitor its performance and/or route data to additional agents (Touch Points) or many other channels.


Let's start the conversation on process improvement and achieving process excellence ...


We’re a growing team of programmers and business process experts and thought leaders — full of personality minus the ego.
We’re the wearer of many hats dedicated to helping companies likes yours grow.

Rembrandt van Rijn, Self-Portrait with Beret and Turned-Up Collar (1659), National Gallery of Art, Washington, D.C

Francois van Mever

Managing Director

Programming, Business Analyst

This chalk drawing by da Vinci is believed to be a self portrait. (Image credit: Leonardo da Vinci, ca. 1510-1515)

Simone Iacono

Product Manager

UI and UX Specialist

This is an image of the great Indian mathematician, Srinivasa Ramanujan.

Amrinder Singh


Programming, Database Specialist

This is an image of the great Indian theoretical physicist, Satyendra Nath Bose.

Rahul Sharma


Programming, Database Specialist

Portrait of Sofia Kovalevskaya (1850-1891)

Brigite Santelli

Accounting Focused Process Specialist

Keeping us all straight

Portrait of Isaac Newton (1642-1727)

Bill Anderson

Junior Programmer, Customer Support

Just warming up ..

Portrait of the mathematician and philosopher Carl Friedrich Gauss (1777-1855)

Paul Wagner

Process Analyst

Business process optimization

If you identify yourself with the person in this image we would love to see your name next to this portrait

We would love to see your name here.

We are hiring..

We are hiring programmers, business process analysts,
sales and marketing.


Our pricing is based on the number of deployed agents and the number of jobs that they perform (Touch Points).


$99 /mo

Annual subscription–auto renews

  • 1 Touch Point
  • 3 Channels
  • Online dashboard
  • Online monitoring
  • Online Routing
  • Additional setup fees might apply
  • Process customization not included
Get Started


$479 /mo

Annual subscription–auto renews

  • 5 Touch Points
  • 10 Channels Per Touch Point
  • Online dashboard
  • Online monitoring
  • Online Routing
  • Additional setup fees might apply
  • Process customization not included
Get Started


$129 /mo

Monthly subscription–auto renews

  • 1 Touch Point
  • 3 Channels
  • Online dashboard
  • Online monitoring
  • Online Routing
  • Additional setup fees might apply
  • Process customization not included
Get Started


$529 /mo

Monthly subscription–auto renews

  • 5 Touch Points
  • 10 Channels Per Touch Point
  • Online dashboard
  • Online monitoring
  • Online Routing
  • Additional setup fees might apply
  • Process customization not included
Get Started

Frequently Asked Questions

  • What are a Touch Point and Channels?

    Touch Point is defined as a point of contact with an Agent that uses a direct connection, API connection or SDK connection to an application. QuickBooks, NetSuite, CERM, Business Manager, Sage are partial examples of applications that can be touched by an Agent.

    A sample.
    Your website sends a customer contact form to SalesForce.
    Here the connection between your website and SalesForce would be called a channel.
    The contact stays in SalesForce and goes through the lead conversion process and now becomes a prospect.
    Once the status is set for the prospect in SalesForce, the details are transferred (Channel) to CERM as a prospect and is ready for a sales quote. (CERM is now a Touch Point, and this connection is handled by an Agent)

    The Agent monitors the prospect status in CERM until these changes to customer and then reports back to SalesForce the status change (Channel)

    In the above example we have 3 channels and 1 Touch Point (Agent)

  • Every business is different and since we only do custom connections there is no “one fits all solution”. There are many providers that offer these types of connections. When you contact us, we would like to schedule a free 30 min consultation, to get deep understanding of your requirements.

  • This is great news. No!

  • We would hate to see you go, but we understand these things happen. You can cancel your annual subscription at any time, up to seven business days before your renewal date. After cancellation, you will be charged one final payment for any unbilled time.


Mailing Address:

1266 West Paces Ferry Rd #434, Atlanta GA 30327

Call :

+1 (404) 890-0150